Refund policy

Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for custom-made dresses and clothing purchased from Elissé ("we," "us," or "our") via our website.

1. Non-Refundable Policy: Due to the custom-made nature of our dresses and clothing, refunds are not available for products that have been made to order according to customer specifications, including size and design preferences. Once an order is placed and confirmed, it cannot be canceled or refunded.

2. Order Modifications: Customers are responsible for providing accurate measurements and design preferences at the time of purchase. We recommend reviewing all order details carefully before completing your purchase to ensure accuracy.

3. Customer Responsibility: Customers are responsible for providing accurate measurements using our measurement guide. We are not responsible for fit issues resulting from incorrect measurements provided by the customer.

4. Damaged or Defective Products: If you receive a custom-made product that is damaged during shipping or has manufacturing defects (such as faulty stitching, incorrect measurements, or materials that differ from what was ordered), please contact us within 24 hours of receiving your order with photos of the issue. We will work with you to address the issue and may offer a replacement, repair, or partial refund depending on the circumstances and feasibility.

5. Limited Exceptions: In rare cases where we are unable to fulfill an order due to material unavailability or other unforeseen circumstances, we will provide a full refund or work with you to find an acceptable alternative.

6. Policy Updates: We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

For any inquiries or concerns regarding our Refund Policy, please contact us at contact@elissegashi.com.