Shipping policy

Shipping Policy

This Shipping Policy outlines the procedures and terms governing the shipment of products purchased from Elissé ("we," "us," or "our") via our website.

Website management and e-commerce services are provided by Webdo Agency.

1. Processing Time:
Orders are typically processed within 5-10 business days after payment confirmation. This is production time for your custom-made dress. Shipping time is additional and varies by location. Processing times may vary based on product complexity and order volume.

2. Shipping Method:
We offer a single shipping method for all orders.

3. Shipping Address:
Customers are responsible for providing accurate shipping information during checkout. We cannot be held liable for lost or delayed shipments resulting from incorrect or incomplete shipping addresses provided by the customer.

4. Tracking Information:
While tracking information may not always be available, if it is provided by the carrier, we will promptly send it to the customer via email.

5. Shipping Delays:
Although we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances beyond our control, such as adverse weather conditions or carrier issues.

6. Shipping Charges:
Standard shipping is free worldwide for all orders.

7. Shipping to Multiple Addresses:
At this time, we do not offer shipping to multiple addresses in a single order. Each order must be shipped to a single address specified by the customer at the time of purchase.

For any inquiries or concerns regarding our Shipping Policy, please contact us at contact@elissegashi.com. For website management inquiries, you may also contact Webdo Agency at contact@webdoagency.com.